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Sales & Marketing: Event Operations/Management
AHL Event Presentation Manager - Sharks Sports and Entertainment (San Jose, CA)

On and off the ice, the people of Sharks Sports and Entertainment and Sharks Minor Holdings are motivated, enthusiastic team players. We host incredible, world class entertainment, major events, operate community ice rinks, and of course are home to the legendary San Jose Sharks and our AHL hockey team. We know what it takes to win, and continue to be one of the most exciting sports and entertainment franchises in the Bay Area.

Want to be part of our winning team? Send us your resume today!

Summary

The Event Presentation Manager, acting under the general direction of the Director of Event Presentation, manages the preparation, scheduling and presenting of game entertainment activities for AHL hockey games and events.

Major Areas & Representative Duties

Game Entertainment Productions
• Conceives, plans for, and actualizes entertaining event activities and presentations
• Selects music, lighting plan and other environmental variables to enhance entertainment during events
• Arranges for appearances by individuals/groups, schedules participants and contestants for on-ice entertainment
• Prepares and communicates detailed log of activities for each event and advises announcers regarding timing and cues as appropriate
• Organizes video board plan and directs operation of board during events
• Plans and oversees mascot appearances during games in line with overall entertainment plan for event
• Prepares script of game for P/A announcers
• Coordinates with Broadcast Media, Sponsorship, Arena Management, Ticket Sales and other departments regarding coordination of game activities and promotions with entertainment plan

Sharks Game-Night Staff Supervision
• Takes responsibility for the in-arena promotional team including recruitment, training and recognition
• Supervises event staff in line with event plans and group participation schedule
• Responsible for submitting payroll information for part-time staff to finance department

Fan/Customer Contact
• Manages preparation and follow through for activities, including contests, involving spectators
• Responds to fan complaints and questions regarding entertainment activities during events
• Performs other Tasks and Projects as necessary
• Help coordinate the Coolest Night of the Month viewing parties for select away games.

Essential Functions
• Ability to juggle a large number of time-critical projects, plans and priorities and to coordinate smoothly with other departments
• Proficiency in preparing performers and other participants to deliver timely, tasteful and entertaining programs
• Manage and coordinate schedules and training materials for all volunteers, part-time staff, and outside contractors such as national anthem performers
• Establish and maintain consistently reliable attendance at all games and necessary rehearsals or other preparation


Qualifications

• BS/BA degree in sports management/sports administration/ marketing
• 3-5 years of relevant experience in game presentation operations
• Must possess strong organizational skills and attention to detail
• Familiarity with Outlook, Microsoft Word and Excel
• Ability to work on projects and maintain confidential information
• Willingness and flexibility to work long hours
• Ability to maintain professional image at all times is critical
• Knowledge of hockey preferred

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


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Sales & Marketing: Ticket Operations
AHLTicket Operations Coordinator - Sharks Sports and Entertainment (San Jose, CA)

On and off the ice, the people of Sharks Sports and Entertainment and Sharks Minor Holdings are motivated, enthusiastic team players. We host incredible, world class entertainment, major events, operate community ice rinks, and of course are home to the legendary San Jose Sharks and our AHL hockey team. We know what it takes to win, and continue to be one of the most exciting sports and entertainment franchises in the Bay Area.

Want to be part of our winning team? Send us your resume today!

Summary
The Ticket Operations Coordinator assists in order processing, database management, and customer service for all AHL San Jose team activities and other events as requested.

Major Responsibilities and Representative Tasks
• Act as liaison between SSE / AHL and Consolidated Printing to ensure accuracy in all aspects of the season ticket and mini-plan printing process.
• Manage and maintain online ticket management features.
• Create online ticket links to maximize season and group sales.
• Generate custom lists from Archtics database for mailing and lead prospecting.
• Process season, mini-plan, group and individual ticket requests for all AHL San Jose team events as needed.
• Process season and mini-plan payments in accordance with payment plan schedule.
• Manage ticket printing process and order fulfillment for all AHL San Jose team events.
• Game night duties including customer service, problem solving and other support related to event ticket sales.
• Assist in any ticket sales department functions such as mailings, invoicing and other projects as requested.
• Monthly deferred revenue reports.
• Handle ADA seating requests.
• Maintain and update customer records in the Archtics database.

Competencies and Qualifications
• Proven ability to develop and maintain excellence in verbal and written customer communication skills both as a sales-person and a problem-solver
• Highly motivated with a desire to be successful
• Detail-oriented and organized; ability to handle several projects at once
• Proficiency at computerized recordkeeping and administrative requirements of the position
• Positive and enthusiastic approach to customers and contacts so as to convey a positive image
• Excellent interpersonal skills; ability to maintain smooth working relationships with sales employees, as well as other employees and constituencies
• 1-3 years sports/entertainment related ticket sales experience preferred
• Bachelor’s Degree or equivalent
• Sports sales and marketing background
• Must be able to work a flexible work schedule
 

 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Operations
AHL Ticket Sales- Account Executive - Sharks Sports and Entertainment (San Jose, CA)

Summary
The Ticket Sales Account Executive is a part of the ticket sales team in the Ticket Sales Department. The key responsibility of this position is to generate revenue through aggressive selling for the American Hockey League team and other events as requested.

Major Responsibilities and Representative Tasks
• Solicit and generate new business to maximize ticket sales revenue for the American Hockey League team and other events as requested.
• Develop and maintain a thorough awareness of ticket sales packages.
• Establish and maintain business relationships by focusing on the needs of our existing client base and prospects.
• Make a required minimum of outbound sales calls each day with the goal of maximizing all ticket sales revenue.
• Monitor and negotiate ticket sales process for season tickets and group sales events in line with sales objectives.
• Coordinate group sales activities and meet with all group clients to ensure high levels of customer satisfaction.
• Work American Hockey League team games, other arena events, and community events for purpose of maximizing sales opportunities.
• Build our customer database and actively track touchpoints.
• Make use of database, referrals and other sources to conduct aggressive outreach and increase tickets sales and prospects database.
• Actively participate in department activities and meetings working selflessly towards achieving common goals.
• Interact with other Sharks/Arena departments to provide a cooperative, customer-oriented focus for all operations.
• Provide creative input and assertive follow-through to efforts that enhance customer satisfaction.
• Perform other tasks and projects as requested.

Competencies and Qualifications
• A minimum of three year’s sales experience with a proven track record.
• Excellent communication skills both written and verbal, detail oriented, strong problem solving and decision making abilities.
• Positive and enthusiastic approach to customers and contacts so as to convey a positive image.
• Proficient in Outlook, Word and Excel.
• Experience with Archtics ticketing system a plus.
• Excellent interpersonal skills; ability to maintain smooth working relationships.



 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


Apply for this position      |      Go back job listings


 

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