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Sales & Marketing: Ticket Sales
SAP Center Group Sales Coordinator - Sharks Sports and Entertainment (San Jose, CA)

On and off the ice, the people of Sharks Sports and Entertainment are motivated, enthusiastic team players. We host incredible, world class entertainment, major concerts, operate community ice rinks, and of course are home to the legendary San Jose Sharks. We know what it takes to win, and continue to be one of the most exciting sports and entertainment franchises in the Bay Area.

Want to be part of our winning team? Send us your resume today!

Major Responsibilities and Representative Tasks
Group Sales

• Solicit and generate new customers to maximize revenue for SAP Center events.
• Develop and maintain a thorough awareness of group ticket sales.
• Establish and maintain focused sales-oriented contact with organizations and responsible individuals who have participated as group sales customers or may be expected to participate in the future.
• Monitor and negotiate availability for group events in line with sales objectives and event capacity.
• Meet and coordinate event activity with all groups to ensure high levels of satisfaction.
Sales Lead Database Follow-Through
• Build and enhance the usefulness of existing lead database.
• Make use of lists, referrals and other sources to increase prospects.
• Identify prospects for each event by conducting networking and aggressive outreach.
Team Participation
• Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service and sales performance.
• Interact with SAP Center Marketing and Booking Departments to provide a cooperative, customer-oriented focus for all operations.
• Provide creative input and assertive follow-through to efforts that enhance customer satisfaction.
• Represent the Group Sales department at various community events and at select Sharks games to promote ticket sales.
• Perform other tasks and projects as requested.

Competencies and Qualifications
1. Previous Ticket Sales experience - cold calling skill a must.
2. Proficient in Outlook, Word and Excel. Experience with Archtics ticketing system a plus.
3. Superior customer service skills.
4. Night and weekend work required including working SAP Center events.
5. Excellent interpersonal skills; ability to maintain positive working relationships.
6. Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.


Corporate Values:

 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

 

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


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Sales & Marketing: Marketing
Marketing Manager - Sharks Sports and Entertainment (San Jose, CA)

On and off the ice, the people of Sharks Sports and Entertainment are motivated, enthusiastic team players. We host incredible, world class entertainment, major concerts, operate community ice rinks, and of course are home to the legendary San Jose Sharks. We know what it takes to win, and continue to be one of the most exciting sports and entertainment franchises in the Bay Area.

Want to be part of our winning team? Send us your resume today!

Summary
The Marketing Manager, under the direction of the Director of Marketing & Digital Media, creates and executes comprehensive marketing and communication plans to drive ticket sales and fan engagement for the San Jose Sharks.

Major Responsibilities and Representative Tasks
Special Events
• Plan and manage special Sharks events (e.g. Draft Party) while working with cross-functional teams to maximize revenue, impact and attendance
• Assist Corporate Partnership department to identify sales opportunities or partner promotional opportunities designed to sell tickets and generate brand awareness

Advertising & Promotions
• Schedule, manage and execute media plans that include TV, radio, print, digital, outdoor and grassroots, and manage all associated tasks including media buying, trafficking, script writing, production, etc.
• Search for and develop marketing opportunities designed to sell tickets and maximize brand exposure by working closely with media organizations and implementing targeted promotional strategies
• Maximize all marketing cross-promotional opportunities by exploiting all internal marketing opportunities as well as developing a network of local contacts for external opportunities
• Complete marketing design projects as assigned (ability to use Photoshop, Illustrator, Publisher, or other design programs a plus)
• Work with external advertising creative agencies to create print, radio, TV and outdoor media formats
• Write copy for radio scripts, print ads and flyers as necessary
• Work with Digital Media department to implement social media campaigns

Reporting & Analytics
• Monitor and gather analytics/research and compile statistics pertinent to planning and execution of marketing campaigns. Leverage analytics to establish benchmarks.
• Assist with Sharks CRM database marketing efforts

Performance Measurement
The following measurement methods are intended to provide a sound basis for assessing the performance of the jobholder in this position.
• Meet or exceed revenue and attendance goals for Sharks special events
• Meet or exceed Sharks individual ticket goals
• Timely delivery and quality analysis of reporting
• Quality level and timeliness of project execution
• Vision, Mission and Values alignment
• Self development goals
Other Tasks and Projects as business dictates and requires


Competencies and Qualifications
• Bachelor’s degree (B.A.) from a four-year college or university; degree in Marketing, Business or Communications preferred
• 4 -6 years related marketing experience in the live sports or entertainment industry; major league sports marketing experience and hockey knowledge a plus
• Event planning experience a plus
• Knowledge of and ability to apply basic marketing concepts (e.g., brand positioning, SWOT Analysis, competitive assessment, marketing objectives/strategies, consumer segmentation) used in the development of marketing plans.
• At least one year experience with quantitative analytics and able to draw a story out of data.
• Ability to evaluate creative concepts and executions based on creativity, strategic alignment and consumer impact.
• Able to multitask in a fast-paced, deadline driven environment and organize work according to changing priorities while maintaining a focus on department goals
• Attention to detail is a must
• Proficiency in Microsoft Office applications; Knowledge of Photoshop, InDesign and/or Illustrator a plus
• Proficiency in writing and editing, and developing marketing collateral
• Excellent interpersonal skills; ability to maintain quality working relationships with several internal departments, especially sales staff, as well as external agencies, media partners, community organizations,etc
• Must be able to work long, flexible hours including evenings, weekends and holidays


Corporate Values:

 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community through

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

 

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


Apply for this position      |      Go back job listings


 

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