Summary
The Service Manager, Corporate Partnerships under the direction of the Senior Service Manager, Corporate Partnerships, serves as a key client interface for sponsors.

Essential Functions
The main responsibilities of this position are to manage client communication, program development and contract fulfillment for Sharks, HP Pavilion and select SSE sponsorship inventory. This includes signage, media, Sharks Magazine and promotions on- and off-site.

Major Responsibilities and Representative Tasks

• Execute day-to-day servicing and fulfillment of 20 to 30 corporate partner accounts, ensuring 100% delivery of contractual obligations
• Establish and and foster relationships with existing corporate partner accounts and creatively develop and execute client activation programs
• Serve as main as day-to-day liaison with several internal departments including Event Presentation, Media Relations and Fan Development
• Manage all partner internet ad placements and generate internet ad reports
• Execute in-game and off-premise sponsor promotions
• Assemble and process artwork for all Sharks publications
• Originate, send and track artwork specification letters
• Arrange for LED signage production and tracking
• Organize sponsor events
• Utilize SAP ByD and Stone Timber River to track sales activity, inventory, oversee billing processes and schedules, prepare revenue reports and submit GOALS reports to the NHL
• Manage Department research tools - Scarborough Research, Repucom and The List
• Manage and deliver Corporate Partner Recap packages for partnerships as assigned
• Create and maintain corporate sales collateral pieces
• Perform other tasks and projects as required

Competencies and Qualifications

• Bachelor's degree in business, communications, marketing or related field preferred
• 2-3 years related experience and/or training, or equivalent combination of education and experience.
• Adept at client management and account management
• Proactive, customer service oriented skills; ability to anticipate and respond to needs
• Excellent interpersonal skills; Must have be the ability to establish effective and cooperative interdepartmental relations as well as relations with sponsors and vendors
• Strong communication skills and be a solution oriented thinker with the ability to multi-task and follow up
• Ability to coordinate and juggle numerous priorities and projects and meet deadlines without sacrificing creative effectiveness
• Must be proficient in MS Word, PowerPoint, Excel; CRM experience a plus
• Ability to work evenings, weekends, and work related events

Key Attributes

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.

Please no calls about this opening.

 

On and off the ice, the people of Worcester Sharks are motivated, enthusiastic team players. We know what it takes to win, and continue to be one of the most exciting AHL organization.

Want to be part of our winning team? Send us your resume today!

We are looking for an Account Executive in our Sales team. This role reports to the Director, Ticket Sales.

Major Responsibilities and Representative Duties:

Ticket Sales:

• Solicit and generate new customers for the organization.
• Create and develop new leads, prospects and business opportunities by attending networking events, cold calling and building and maintaining relationships
• Managing existing accounts with a focus on excellent customer service, renew and upgrade plan holders
• Meet or exceed daily call and appointment expectations
• Meet or exceed sales goals
• Develop and maintain a thorough awareness of the various ticket packages offered, along with various promotions that may be taking place.

Team Participation:

• Interact with other Sharks Minor Holdings departments to provide a cooperative, customer-oriented focus for all operations.
• Provide creative input and assertive follow-through on efforts that enhance customer satisfaction. Perform other tasks and projects as requested and as business dictates.

Qualifications Needed:

• Develop and maintain excellence in telephone customer communication skills both as a salesperson and a problem solver.
• Proficiency at computerized recordkeeping and administrative requirements of the position. Knowledge of Ticketmaster, Archtix, or similar ticketing systems a plus.
• Positive and enthusiastic approach to customers and contacts so as to convey a positive organization image.
• True team player in every sense of the word-must be willing and able to work in other areas as needed with a positive, “can do” and energetic demeanor.
• Excellent interpersonal skills; ability to maintain smooth working relationships with sales employees, as well as other employees and constituencies.
• Four year college degree (B. A.) and six months to one year related experience and/or training; or equivalent combination of education and experience.
• Person must possess initiative and have a focus on achieving individual and team sales goals.
• Ability to work non-traditional, flexible hours; to include nights, weekends, events, and games.
   

Key attributes:

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.

 

This position reports to the Sr Director – Sales and Marketing

SUMMARY

The Operations & Marketing Coordinator will be an important contributor to the Administration, Marketing, Ticket Sales, Corporate Sales, Community Relations, and Game Operations departments. This position will partner with the Worcester Sharks Business Operations departments to manage projects from start to finish. For e addition to project management, this role will be responsible for managing and driving the hire to retire process of game night interns.

MAJOR RESPONSIBILITIES AND REPRESENTATIVE DUTIES

Marketing/Sales Support Responsibilities:

• Partner with Ticket and Corporate Sales teams to create and design communication and collateral materials, sponsorship proposals, etc. to drive ticket and sponsorship sales
• Foster relationships with existing corporate partners and Corporate Sales Manager to manage client activation programs and ensure100% delivery of contractual obligations
• Partner with Marketing Manager in game day production planning for all corporate and marketing elements to ensure swift and accurate activation
• Develop and maintain a thorough awareness of the various ticket packages offered, along with various promotions that may be taking place for customers and sales staff.
• Develop a consistent and systematic approach to manage and maintain Eblast list. For example, unsubscribe all emails from the eblast list when there is a request to be taken off list, add new eblast signups to the master list
• Manage database entry and maintenance of leads from games and community events in a timely manner.
• Establish and maintain rapport with community organizations and leaders outside of the organization.

Administration

• Order office supplies and maintain an inventory consistent with the company’s needs
• Maintain the entire office space in a neat, organized fashion
• Sort mail and keep paid postage in the meter current
• Answer phones and serve as the Front Desk Manager during most business hours
• Coordinate scheduling and paperwork of all intern candidates and newly hired interns and full-time/ part-time employees
• Manage game night employees, including the scheduling of and assignment of specific game night roles in the concourse, during intermissions, pre and post game, etc.
• Coordinate all IT functions with San Jose and outside contractors
• Order/Purchase Press Room supplies (food, plates, napkins, utensils) for all home games
• Manage FedEx account along with FedEx shipments
• Check and distribute or respond to main voicemail and Info Box messages daily

Game Operations

• Assist in the set-up of the concourse for all game-day activities
• Help the Marketing Department with any Game Operations issues on a daily basis
• Assist in the executing of all game day elements including management of Tank Team and Sharks crew to ensure swift and proper execution of promotions

Community Development Programs

• Coordinate and disperse the Sharks fan mail/player mail to foster positive fan recognition
• Assist in the Mascot program including “filling” the suit when needed

Other Responsibilities

• Available to senior management to provide assistance with special projects when needed

COMPETENCIES AND QUALIFICATIONS

• Ability to exercise good judgment and discretion to make independent decisions
• Ability to maintain confidentiality at all times a must
• Detail-oriented and organized; ability to handle several projects at once
• Proven ability to communicate effectively verbally and in writing, and maintain professional working relationships with customers, coworkers, and other contacts.
• Ability to convey a consistently positive and professional image to all customers and business contacts that is consistent with our core values
• 2 to 4 years overall related job experience with strong project management skills required
• Industry related experience in hospitality, event management or sports/ entertainment preferred
• Strong proficiency in computer skills, specifically with Microsoft Office and Adobe Photoshop
• Four year college degree preferred: or equivalent combination of education and experience
• Basic knowledge of hockey a plus
• Motivated team player with positive attitude and desire to be successful
• Must be able to work a flexible work schedule, 40+ hours/week, including weekends.

Please no calls about this job

Local candidates preferred, no relocation package available