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Current available jobs in Sales & Marketing:





Sales & Marketing: Database Marketing/Analytics
CRM Marketing Coordinator - Sharks Sports and Entertainment (San Jose, CA)

Summary
The CRM Marketing Coordinator, under the direction of the Director of Marketing & Digital Media, will assist with the Sharks data assets including CRM system management, data capture, email marketing, social media marketing, and marketing research technologies. The position will be tasked with the design, development, and distribution of company email marketing campaigns and will be responsible on reporting and analysis of the data assets. The ideal candidate is a smart, creative, analytical thinker, who excels in applying marketing and organizational skills to a rapidly changing environment

Major Responsibilities and Representative Tasks

Email Marketing
• Develop and execute email campaigns that drive revenue growth across our properties through retention, cross-sell and up-sell.
• Manage the creation, scheduling, and deployment of all email campaigns including copywriting and proofreading for emails.
• Analyze and communicate campaign results to develop internal and external best practices.
• Design and execute tests that support key hypotheses and deliver actionable learnings that contribute to business growth.
• Prioritize emails based on revenue potential and overall corporate strategy, as well as resource allocation.
• Work with marketing partners and internal departments to assure material delivery and consistency.

Database Marketing
• Assist in the development of the fan data capture plan across multiple channels with the goal of growing the SSE database and enriching the current data profiles
• Coordinate data collection processes and insure all prospects are entered into, tracked and distributed within Archtics CRM system
• Build customer and prospect lists for phone, email and direct mail campaigns based on multiple segmentation criteria
• Serve as email delivery and acquisition authority across the organization.
• Maintain database quality; including but not limited to manually updating customer accounts, identifying records of need, appending data to current records and running additional data hygiene processes (NCOA, Do Not Call, etc.)

Analytics
• Create reporting and analytics metrics to support decision-making, especially as it relates to ticketing and lead list analysis and develop reports and dashboards to measure the success of CRM campaigns and other projects
• Providing daily/weekly/monthly reports for sales, service and marketing initiatives as needed
• Assist with building in-depth customer profiles, sales projections and other data analysis work as needed
• Track customer buying trends
• Support other Ticket Sales Department activity such as game night promotions and fan data collection programs

Other Tasks and Projects as business dictates and requires


Competencies and Qualifications
1. Bachelor’s degree (B.A.) from a four-year college or university; degree in Marketing, Business or Communications preferred
2. 1-3 years of experience in ticketing, database marketing, and/or CRM; Experience with ticketing and CRM systems (Archtics preferred)
3. Thorough knowledge of email marketing concepts and best practices.
4. Strong statistical and analytical skills, with an emphasis on Microsoft Excel
5. Attention to detail and ability to work with deadlines
6. Excellent copywriting and proofreading skills.
7. Proficiency in Microsoft Office applications; Knowledge of Photoshop, InDesign and/or Illustrator a plus
8. Able to multitask in a fast-paced, deadline driven environment and organize work according to changing priorities while maintaining a focus on department goals
9. Excellent interpersonal skills; ability to maintain quality working relationships with several internal departments, especially sales staff, as well as external agencies, media partners, community organizations,etc.
10. A positive attitude, self-confidence, professionalism, integrity, motivation, and a very strong work ethic.
11. Must be able to work long, flexible hours including evenings, weekends and holidays
Corporate Values:

 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


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Sales & Marketing: Marketing
Arena Marketing Coordinator - Sharks Sports and Entertainment (San Jose, CA)

Summary
The Marketing Coordinator, under the direction of the Arena Marketing Manager, assists in the creation and execution of marketing and communication plans to drive ticket sales and fan engagement for events at SAP Center.


Major Responsibilities and Representative Tasks
• Assist in executing media plans that include TV, radio, print, digital, outdoor and grassroots, and manage fulfillment including traffic, script writing, production, etc.
• Track event marketing budgets, media schedules and sales data
• Assist and/or manage content updates and fulfillment for SAP Center website, email database and in-arena marketing assets
• Implement social media plans for SAP Center social media platforms
• Research and pursue marketing cross-promotional opportunities by exploiting all internal marketing opportunities as well as developing a network of local contacts for external opportunities
• Manage and fulfill “added-value” contests and other promotions
• Complete marketing design projects as assigned (ability to use Photoshop, Illustrator, Publisher, or other design programs)
• Work with external advertising creative agencies to fulfill print, radio, TV and outdoor media executions
• Manage fulfillment of all on-site promotions during SAP Cenrter events
Performance Measurement
The following measurement methods are intended to provide a sound basis for assessing the performance of the jobholder in this position.
• Ticket Sales Revenue for arena events
• Quality level and timeliness of project execution
• Vision, Mission and Values alignment
• Self-development goals

Other Tasks and Projects as business dictates and requires


Competencies and Qualifications
• Bachelor’s degree (B.A.) from a four-year college or university; degree in Marketing, Business or Communications preferred
• 1-2 years professional experience in the live sports or entertainment industry; Arena marketing experience a plus
• Proficiency in Microsoft Office applications; Knowledge of Photoshop, InDesign and/or Illustrator a plus
• Able to multitask in a fast-paced, deadline driven environment and organize work according to changing priorities while maintaining a focus on department goals
• Attention to detail is a must
• Excellent interpersonal skills; ability to maintain quality working relationships with several internal departments, especially sales staff, as well as external agencies, media partners, community organizations, etc.
• Ability to think “outside the box” and come up with creative ideas
• Ability to make quick and complex decisions under pressure
• Ability to conceptualize and provide feedback
• A positive attitude, self-confidence, professionalism, integrity, motivation, and a very strong work ethic.
• Must be able to work long, flexible hours including evenings, weekends and holidays


Corporate Values:

 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


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Sales & Marketing: Client Relations/Customer Service
Account Service Manager-Season Tickets - Sharks Sports and Entertainment (San Jose, CA)

Summary
The Account Service Manager, under the direction of the Director of Ticket Sales, performs ticket sales, retention, and customer service activities as it relates to season ticket accounts and general ticket-related services.

Major Responsibilities and Representative Tasks
• Establish and maintain client relationships that will result in client satisfaction and retention.
• Create and track mandatory touchpoint opportunities per account.
• Implement renewal cycle steps and meet deadlines as instructed.
• Act as main liaison between the San Jose Sharks and the ticket holder.
• Oversee execution of the client amenities and services to optimize client experience and maximize sales profitability.
• Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service, retention efforts, and sales performance.
• Perform Game / Event requirements as needed.
• Interact with other Sharks/Arena departments to provide a cooperative, client-oriented focus for all operations (for example, the Ticket Office).
• Provide creative input and assertive follow-through to efforts that enhance client satisfaction and retention.
• Identify sales opportunities by conducting networking and aggressive outreach to current client base.
• Perform other tasks and projects as requested.

Competencies and Qualifications
• Superior Customer Service skills.
• Positive and enthusiastic approach to customers and contacts so as to convey a positive image and ability to respond to client’s needs in a timely manner.
• Sales background preferred with proven track record.
• Excellent communication skills both written and verbal, detail oriented, strong problem solving and decision making abilities.
• Proficient in Outlook, Word and Excel. Experience with Archtics ticketing system a plus.
• Excellent interpersonal skills; ability to maintain smooth working relationships.
• Night and weekend work required including working events.
• Bachelor’s degree from a four-year college a must, at least 3 years of related experience in a sales and customer service role
• Exhibit Company core values:


Corporate Values:

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


Apply for this position      |      Go back job listings


 

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