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Sales & Marketing: Game Operations/Presentation
2016-2017 Tank Patrol Team Member - San Jose Sharks (San Jose, CA)

Summary:
The Tank Patrol provides a fun and exciting guest experience at all San Jose Barracuda and San Jose Sharks home games. Tank Patrol members are responsible for the on-ice intermission games and promotions during TV timeouts that take place in the seating area at SAP Center. They will also go out in the public at other Sharks & Barracuda events to bring the ultimate guest experience to that location.

Basic Functions:
• Interact with guests to create a positive, exciting game day atmosphere and fan experience
• Execute sponsored promotions on and off the ice
• Choose participants for in-game contests
• Participates in off-site game-viewing parties and other events
• Escort the mascot, S.J. Sharkie, on game nights

Requirements:
• Must be 18 years or older
• Available for a minimum of 20 home games and all playoff games
o Shifts will begin 2.5 hours before each game and end approximately a half an hour after each game (typically from 4:30 – 10:30PM)
• Team player in every sense of the word
• Must be able to pass the California required background check

Necessary Skills:
Applicants should posses the following abilities and characteristics:
• Ability to work with people of all ages
• Ability to learn new skills quickly
• Ability to process information in an organized and efficient manner
• Outgoing, enthusiastic personality; enjoys working as a part of a team

Desired Skills:
• Being able to think and react quickly in any situation
• Willingness to help others


All resumes must be received NO LATER than Friday, August 5, 2016

• 1st round interviews will be held in person at SAP Center on August 9th & 10th.
• If your skills meet our needs, you may be invited to 2nd round tryouts on August 16th.
• Final candidates MUST be available to attend the 1st AND 2nd round to be considered
 

You will have the opportunity to choose between the following interview sessions in the job question's section below. 

Session 1 – Tuesday, August 9th at 4:30 PM
Session 2 - Tuesday, August 9th at 7:00 PM
Session 3 – Wednesday, August 10th at 4:30 PM
Session 4 - Wednesday, August 10th at 7:00 PM

Local Candidates Preferred
No relocation assistance provided

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please provide the corresponding number (1-4) from above, which interview session is your 1st preference? Please only type the number 1,2,3 or 4.


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Sales & Marketing: Ticket Sales
Inside Sales - Sharks Sports and Entertainment (San Jose, CA)

POSITION OVERVIEW
Sharks Sports & Entertainment is seeking a positive and passionate individual that is committed to becoming an industry sales leader. All Sales Consultants will be responsible for selling luxury suites, premium inventory, season tickets, mini plans and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Responsible for the sale of new full season tickets and partial season ticket plans
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• 100 outbound phone calls daily
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Complete 3-5 face-to-face appointments per week (show seats, give arena tours)
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Excellent customer service skills
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to work in a fast-paced environment
• Strong computer skills – including all Microsoft Office software programs
• Ability to attend all home games
• Desire to be a sales industry leader
• Ability to present sales material to potential clients


Corporate Values:

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

  • We contribute to the well-being of the greater community through involvement
  • We look for opportunities to deliver Plus One service contribute to the well-being of greater community
  • We exhibit humility and compassion for the needs, interests and thoughts of others.
  • We deliver a wide range of events that appeal to our community in a safe and friendly environment.
  • We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

  • We know our business
  • We are great at what we do
  • We wear, display and respect the logo
  • We overcome challenges and are resilient
  • We continuously improve and maintain our facilities and services
  • We create positive experiences for others
  • We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

  • We are always direct, open and honest
  • We are transparent and effective in our communications
  • We are accountable for our actions and decisions
  • We earn the trust of each other
  • We do what we say and say what we mean
  • We give credit where credit is due

Respect

We treat others the way that we want to be treated.

  • We recognize that all our roles are important to the success of the organization
  • We show up on time
  • We consider how our actions affect others
  • We honor work life balance
  • We  act through differences directly with people involved
  • We are humble in victory, gracious in defeat
  • We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

  • We do what it takes to get the job done
  • We go above and beyond our regular job duties
  • We maintain a positive attitude
  • We rise to the challenge
  • We strive to achieve and exceed our goals
  • We are fearless in the pursuit of excellence
  • We operate with a sense of urgency and accountability to deliver results
  • We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

  • We share tools, information, skills and ideas with others to create success
  • We actively listen
  • We motivate others through example, positive energy and positive reinforcement
  • We participate in activities that build camaraderie
  • We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


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Sales & Marketing: Ticket Sales
Account Service Manager - Sharks Sports and Entertainment (San Jose, CA)

 

Major Responsibilities and Representative Tasks
• Establish and maintain client relationships that will result in client satisfaction and retention.
• Create and track mandatory touchpoint opportunities per account.
• Implement renewal cycle steps and meet deadlines as instructed.
• Act as main liaison between the San Jose Sharks and the ticket holder.
• Oversee execution of the client amenities and services to optimize client experience and maximize sales profitability.
• Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service, retention efforts, and sales performance.
• Perform Game / Event requirements as needed.
• Interact with other Sharks/Arena departments to provide a cooperative, client-oriented focus for all operations (for example, the Ticket Office).
• Provide creative input and assertive follow-through to efforts that enhance client satisfaction and retention.
• Identify and close sales opportunities by conducting networking and aggressive outreach to current client base.
• Perform other tasks and projects as requested.

Competencies and Qualifications
• Superior Customer Service skills.
• Positive and enthusiastic approach to customers and contacts so as to convey a positive image and ability to respond to client’s needs in a timely manner.
• Sales background preferred with proven track record.
• Excellent communication skills both written and verbal, detail oriented, strong problem solving and decision making abilities.
• Proficient in Outlook, Word and Excel. Experience with Archtics ticketing system a plus.
• Excellent interpersonal skills; ability to maintain smooth working relationships.
• Night and weekend work required including working events.
• Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.
• Exhibit Company core values:
 


Corporate Values:

 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


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