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Sales & Marketing: Ticket Sales
Sports Sales Combine - San Jose Sharks (San Jose, CA)

Don’t miss your chance to be discovered by the pros! Join the San Jose Sharks for a Sports Sales Combine training and hiring event at the “Shark Tank” in San Jose, CA February 26-27. This innovative sales training program combines real life sales experience with career development opportunities, making it a truly unique opportunity to showcase your skills directly to hiring managers.

Attendance is a MUST for anyone interested in a career in sports sales!

Combine attendees are engaged in an authentic sales training environment working with professional sales leaders from a variety of professional sports organizations. Representatives from the San Jose Sharks (NHL), New Jersey Devils (NHL), San Diego Padres (MLB), San Francisco 49ers (NFL), San Jose Earthquakes (MLS), Oakland A’s (MLB), Arizona Diamondbacks (MLB), Phoenix Suns (NBA), Cal Berkeley Golden Bears Athletics (NCAA), Sacramento Kings (NBA), Oakland Raiders (NFL), Dallas Cowboys (NFL), Sacramento Republic FC (USL Pro), Denver Nuggets (NBA) and Sacramento River Cats (MiLB) will be in attendance coaching you, scouting for their team, and conducting on site interviews for immediate hires in sales!

For additional information please visit http://www.sportsbusiness.solutions/sports-sales-combine/

There is a fee to attend the event. All registrations include the following:

  • Two days of hands-on sales training, prospecting and sales call experience with 15 professional sports teams
  • Premium ticket to a San Jose Sharks hockey game (Friday Feb. 26 vs. Buffalo Sabres)
  • Direct access to a network of professional sales hiring managers from MLB, NBA, NFL and NHL teams
  • GUARANTEED job interview with at least one attending organization
  • Networking mixer with participating team representatives that includes free food and non-alcoholic drinks

·         Sales training certificate recognizing your completion of the Sports Sales Combine ticket sales training program

·         Personalized one on one career assessment with Bob Hamer, President of Sports Business Solutions

  • Access to discounted hotel rates  

This event will fill quickly, and space is limited, early registration is highly recommended!

Registration is easy:

Step 1: To apply for this event, please fill out the application below completely including uploading your resume.

Step 2: After completing Step 1, you will receive further instructions on how to complete your application for this position. You will not be considered unless you have completed Step 1.

Please make sure that your SPAM filter allows emails from TeamWork Online addresses.


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Sales & Marketing: Ticket Sales
Group Sales Manager - Sharks Sports and Entertainment (San Jose, CA)

Summary
The Group Sales Manager position, acting under the direction of the Director of Team Sales, is responsible for selling and handling all group ticket sales activities. The key responsibility of this position is the achievement of sales targets and objectives in line with overall sales goals.

Major Areas & Representative Duties
Group Sales

• Train and develop existing staff on best practices in group sales
• Develop strategy to grow existing group programming while generating new group initiatives
• Lead by example in daily sales activity, including phone calls and appointment setting
• Maintain timely communication of group initiatives with Ticket Sales Department
• Manage allocated inventory within guidelines to maximize revenue and attain attendance goals
• Present accurately to customers the variety of group plans, ticket prices and amenities to maximize revenue from each group
• Build and maintain relationships with group representatives through customer service and personal contact
• Conduct sales communication through responding to incoming inquiries and, when appropriate, initiate contacts with likely prospects
• Develop and implement reward systems for group sales coordinators to ensure customer satisfaction and the likelihood of future business
• Manage collection deadlines and fulfill orders in a timely and well-organized manner

• Develop and maintain excellence in telephone customer communication skill both as a sales-person and problem-solver.
• Conduct all job activities with positive attitude and be enthusiastic in all customer contacts.
• Perform CRM and manual record-keeping and handle all administrative requirements in a timely and accurate manner.
• Maintain reliable work schedules (attendance and punctuality) including being present for all events to provide customer contact and staff phones at “crunch times”.

Experience / Education:
• Bachelor's Degree is required.
• A minimum of 2 years of experience in sales with proven closing abilities.
• 2 years of experience in managing a group sales campaign desired.

Skills and Abilities:

• Proven experience of identifying leads and selling group sales packages for sport and non-sport events for an arena or other type of entertainment venue.
• Ticketing experience, specifically with Ticketmaster is desired
• Accounting knowledge and /or experience helpful.
• Demonstrated ability and experience developing and coordinating multi-faceted plans and issues.
• Demonstrated excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and vendors.

Other Requirements:
• Employees must be able to work evenings, weekends and holidays as required
• Employees must have reliable transportation to and from work, as well as occasional ability to travel within the Bay Area to meet clients. 
 

  Corporate Values:

 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


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Sales & Marketing: Ticket Sales
Ticket Sales Coordinator - Sharks Sports and Entertainment (San Jose, CA)

Summary
The San Jose Sharks Ticket Sales Coordinator will provide support to the Ticket Sales, Service, and Operation department. 

Major Responsibilities and Representative Tasks
• Research target markets for Sharks ticket sales initiatives
• Support Ticket Sales, Service, and Operations staff and other departments as needed
• Coordinate game night schedules and sales tables set ups
• Organize and implement sales events while providing reports on results
• Help facilitate Fan Experiences throughout the season
• Assist in processing ticket orders
• Assist in data entry
• Assist with Sales and Marketing mailings
• Provide superior customer service to all clients and fans
• Through training by Ticket Sales staff, become knowledgeable on all relevant tools in CRM and Archtics (Event Software powered by TicketMaster)
• Participate in tabling events throughout the community and at Sharks games to help promote Sharks ticket packages
• Assist on Sharks game days/nights at SAP Center as needed
• Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service and sales performance
• Perform other tasks and projects as requested

Competencies and Qualifications
• Proven ability to develop and maintain excellence in verbal and written customer communication skills both as a sales-person and a problem-solver
• Highly motivated with a desire to be successful
• Detail-oriented and organized; ability to handle several projects at once
• Proficient in Outlook, Word and Excel. Experience with CRM software and Archtics ticketing system a plus.
• Positive and enthusiastic approach to customers and contacts so as to convey a positive image
• Excellent interpersonal skills; ability to maintain smooth working relationships with the ticket sales department, as well as other employees and constituencies
• 1-3 years sports/entertainment related ticket sales experience preferred
• Bachelor’s Degree or equivalent
• Must be able to work a flexible work schedule including weekends
• Exhibit Company core values

 

  Corporate Values:

 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


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Sales & Marketing: Ticket Sales
Ticket Account Service Manager-San Jose Barracuda - Sharks Sports and Entertainment (San Jose, CA)


Summary
The Ticket Account Service Manage, under the direction of the Director of Client Development and Operations, performs ticket sales, retention, and customer service activities as it relates to season ticket accounts and general ticket-related services.
 

Major Responsibilities and Representative Tasks
• Establish and maintain client relationships that will result in client satisfaction and retention.
• Create and track mandatory touchpoint opportunities per account.
• Implement renewal cycle steps and meet deadlines as instructed.
• Act as main liaison between the San Jose Barracuda and the ticket holder.
• Oversee execution of the client amenities and services to optimize client experience and maximize sales profitability.
• Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service, retention efforts, and sales performance.
• Perform Game / Event requirements as needed.
• Interact with other Barracuda/Sharks/Arena departments to provide a cooperative, client-oriented focus for all operations (for example, the Ticket Office).
• Provide creative input and assertive follow-through to efforts that enhance client satisfaction and retention.
• Identify sales opportunities by conducting networking and aggressive outreach to current client base.
• Perform other tasks and projects as requested.

Competencies and Qualifications
• Superior Customer Service skills.
• Positive and enthusiastic approach to customers and contacts so as to convey a positive image and ability to respond to client’s needs in a timely manner.
• Sales background preferred with proven track record.
• Excellent communication skills both written and verbal, detail oriented, strong problem solving and decision making abilities.
• Proficient in Outlook, Word and Excel. Experience with Archtics ticketing system a plus.
• Excellent interpersonal skills; ability to maintain smooth working relationships.
• Night and weekend work required including working events.
• Bachelor’s degree from a four-year college or university; at least 3 years of experience in sales and customer service roles
 

  Corporate Values:

 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


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