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Current available jobs in Sales & Marketing:




Sales & Marketing: Event Operations/Management
Game Presentation Manager - Sharks Sports and Entertainment (San Jose, CA)

Summary
The Game Presentation Manager will be integral in creating best-in-class live event experiences for the San Jose Sharks and will focus on four event presentation elements: entertainment/talent, the Pepsi Tank Patrol, live game management and game day logistics/planning with internal departments. The position will require a proactive attitude and desire to constantly improve the fan experience with innovative entertainment elements.

Major Responsibilities and Representative Tasks

Entertainment

• Employ creativity and innovation in developing features and other engaging concepts for events and key sponsors – from planning to execution
• Seek out and manage live talent entertainment available (hosts, musicians, DJs, etc.) to be incorporated in the production
• Creative production contributions to special events and promotions (opening nights, theme nights, ceremonies, post-season games, etc.) and special team events (fan fests, watch parties, etc.)
• Work with Marketing and Business Analytics to measure event experience fan satisfaction

Tank Patrol

• Solicit, audition, schedule and manage the Pepsi Tank Patrol – the Sharks promotional team that executes sponsored promotions on and off the ice, selects participants for in-game contests, and most importantly, promotes a positive fan experience at every Sharks home game
• Create and order uniforms along with all promotional items/giveaways that the Pepsi Tank Patrol distributes

Live Game Management

• Work in conjunction with Director and production department staff to plan and execute Sharks game production & presentation
• Assist Director during live game production, specifically coordinating in-arena elements, on-ice activities and entertainment
• Work with Corporate Partnership, Marketing, Community, Ticket Sales and Youth Hockey to support their live game activations, as well as brainstorm on potential future opportunities


Gameday Planning and Logistics with Internal Departments

• Organize and facilitate homestand meetings with all internal Sharks departments to establish internal needs for each Sharks home game
• Outline needs on each game’s “Sharks Game Info” in order to communicate all needs and activities to all stakeholders
• Support Corporate Partnerships by creating new programs and managing existing in-game inventory (i.e. features, promotions) to provide superior entertainment and exposure value to our partners and fans
• Assist Director with Game Script development

Performance Measurement

The following measurement methods are intended to provide a sound basis for assessing the performance of the jobholder in this position.
• Increase fan satisfaction with in-arena experience based on baseline survey responses
• Raise Brand awareness in the region through innovative in-arena experience
• Quality level and timeliness of project execution
• Fulfillment of all sponsored assets
• Vision, Mission and Values alignment

Other Tasks and Projects as business dictates and requires

Competencies and Qualifications

1. Bachelor’s degree (B.A.) from a four-year college or university; degree in Marketing or Communications preferred
2. 3-5 years professional experience in game presentation, live entertainment and sports promotions
3. Experience with an NHL or AHL hockey team is preferred
4. Understanding of post-production, graphic composition, audio capture/editing, lighting for video and events, and staging
5. Must be able to work all Sharks home games (and other select company events) and see projects through completion – which means a number of long-hour, odd-hour stretches (including weekends) in a fast-paced environment
6. Mindset should be consumer-focused
7. Ability to evaluate creative concepts and executions based on creativity, strategic alignment and consumer impact.
8. Ability to work in a team setting and create new ideas to maximize impact
9. Able to multitask in a fast-paced, deadline driven environment and organize work according to changing priorities while maintaining a focus on department goals
10. Attention to detail is a must
11. Experience managing part-time staff
12. Excellent interpersonal skills; ability to maintain quality working relationships with several internal departments, especially sales staff, as well as external agencies 
  Corporate Values:

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


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Sales & Marketing: Ticket Sales
Account Executive-Arena Group Sales - Sharks Sports and Entertainment (San Jose, CA)

The Account Executive – Arena Group Sales will focus primarily on outbound sales and new group business development. The ideal candidate is motivated, reliable, hard-working, organized, and thrives on selling group tickets over the phone or in person. Being comfortable with making 50+ outbound calls per day and selling group tickets to fun, family events such as Disney On Ice, Harlem Globetrotters, figure skating and the San Jose Barracuda is a must!

Essential duties and responsibilities
Group Sales

• Aggressively prospect and generate new group business to maximize revenue for SAP Center events including the San Jose Barracuda.
• Develop and maintain a thorough awareness of all group sales campaigns.
• Establish and maintain positive relationships with prospective organizations, companies and clients.
• Monitor and negotiate availability for group events in line with sales objectives and event capacity.
• Meet with all groups to ensure high levels of customer satisfaction.
Sales Lead Database Follow-Through
• Build and enhance the usefulness of existing lead database and CRM.
• Make use of lists, referrals and other sources to increase prospects and grow the group sales business.
• Identify prospects for each event by networking and conducting aggressive outreach.
Team Participation
• Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service and sales performance.
• Interact with SAP Center Marketing, Booking and Sales Departments to provide a cooperative, customer-oriented focus for all operations.
• Provide creative input and assertive follow-through to efforts that enhance customer satisfaction.
• Represent the Sales department at various community events and at SAP events to promote ticket sales.
• Perform other tasks and projects as directed.

Required qualifications
• Minimum of 1 year of outbound sales, customer service and/or ticketing experience.
• Previous Ticket Sales experience - cold calling skill a must.
• Proficient in Outlook, Word and Excel. Experience with CRM and Archtics ticketing system a plus.
• Excellent communication skills both written and verbal, detail oriented, strong problem solving and decision making abilities.
• Positive, aggressive, and enthusiastic approach to clients so as to convey a positive image.
• Night and weekend work required including working SAP Center events.
• Excellent interpersonal skills; ability to maintain positive working relationships and attitude.
• Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.
• Exhibit core company values
  Corporate Values:

 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


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Sales & Marketing: Ticket Sales
Ticket Sales and Service Assistant - Sharks Sports and Entertainment (San Jose, CA)

On and off the ice, the people of Sharks Sports and Entertainment are motivated, enthusiastic team players. We host incredible, world class entertainment, major events, operate community ice rinks, and of course are home to the legendary San Jose Sharks. We know what it takes to win, and continue to be one of the most exciting sports and entertainment franchises in the Bay Area.
We are currently seeking a Ticket Sales and Service Assistant to fulfill this exhilarating opportunity to be part of a winning team and learn the Ticket Sales and Service side of the sports and entertainment industry. The successful candidate must be a high-energy and highly motivated person with a wide range of skills, including superior customer service, with excellent organizational and communication skills a must. Hours can range per week from 30-40 depending on event schedule, in addition to working games and special events. Therefore, must be available on nights, weekends and some holidays, in addition to the regular business hours.

Summary
The Ticket Sales and Service Assistant assists in sales fulfillment, order processing and customer service for all Sharks, Barracuda, SAP Center and Sharks Sports and Entertainment ticketing activities.

Major Responsibilities and Representative Tasks
• Process season, partial plan, group and individual ticket requests for all Sharks, Barracuda and SAP Center events as needed.
• Manage ticket printing process and order fulfillment for all Sharks, Barracuda and SAP Center events.
• Game night duties including customer service, problem solving and other support related to event ticket sales.
• Handle ADA seating requests.
• Aid in fulfillment of specialty items, fan experiences and hospitality spaces for group sales orders.
• Set up game night sales tables for all Sharks and Barracuda home games.
• Assist in any ticket sales and service department functions such as Sharks365 member events, Open Houses, mailings, invoicing and other projects as requested.
• Maintain and update customer records in the Archtics database and CRM system.
 

Essential Functions
• Familiarity with ticketing software is preferred.
• Familiarity with a CRM system preferred.
• Proficiency in Microsoft Office, especially Microsoft Excel.
• Strong written and verbal communication skills.
• Provide unsurpassed customer service.

Competencies and Qualifications
• Highly motivated with a desire to be successful
• Detail-oriented and organized; ability to handle several projects at once
• Proficiency at computerized recordkeeping and administrative requirements of the position
• Excellent interpersonal skills; ability to maintain smooth working relationships with ticket sales department, as well as other departments and vendors
• Previous sports/entertainment related ticket operations or sales experience a plus
• Must be able to work a flexible work schedule, including nights, holidays and weekends
• Exhibit Company core values


Corporate Values:

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


Apply for this position      |      Go back job listings


 

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