The Worcester Sharks are always looking for good sales staff! This is a summary of what it takes to be an Account Executive with a premier AHL hockey club!

Summary
The Account Executive, under the direction of the Senior Director, Sales & Marketing, functions as a part of the ticket sales team in the Sales & Marketing Department. The key responsibility of this position is to generate revenue through aggressive selling for Worcester Sharks and other events.

Major Areas & Representative Duties
Season Ticket/Group Sales
• Solicit and generate new customers for the organization.
• Establish and maintain sales-oriented contact with organizations and responsible individuals who have participated as group sales customers or may be expected to participate in the future.
• Develop and maintain a thorough awareness of the various ticket packages offered, along with various promotions that may be taking place.
• Maintain contact with customer base through phone and mail communications including answering questions and solving problems and to directly and indirectly foster high renewal percentages.
• Implement renewal cycle steps and meet deadlines as instructed.
• Administer seat location exchanges in line with established procedures.
• Act as main liaison between Sharks Minor Holdings and the ticket package holder.

Team Participation
• Interact with other Sharks Minor Holdings departments to provide a cooperative, customer-oriented focus for all operations.
• Provide creative input and assertive follow through on efforts that enhance customer satisfaction.
• Perform other tasks and projects as requested and as business dictates

Qualifications and Experience Needed
• Develop and maintain excellence in telephone customer communication skills both as a salesperson and a problem solver.
• Proficiency at computerized recordkeeping and administrative requirements of the position. Knowledge of Ticketmaster, Archtix, or similar ticketing systems a plus.
• Positive and enthusiastic approach to customers and contacts so as to convey a positive organization image.
• True team player in every sense of the word-must be willing and able to work in other areas as needed with a positive, “can do” and energetic demeanor.
• Excellent interpersonal skills; ability to maintain smooth working relationships with sales employees, as well as other employees and constituencies.
• Four year college degree (B. A.) and six months to one year related experience and/or training; or equivalent combination of education and experience.
• Person must possess initiative and have a focus on achieving individual and team sales goals.
• Ability to work non-traditional, flexible hours; to include nights, weekends, events, and games.

No Visa Sponsorship Available
Local candidates preferred. No relocation services provided
Please no calls about this job.